Delivering Service Excellence Training Course in China
Our corporate training course is also available in Shanghai, Beijing, Chongqing, Tianjin, Guangzhou, Shenzhen, Wuhan, Chengdu, Dongguan, Hong Kong, Nanjing, Shenyang, Hangzhou, Xi’an, Harbin, Suzhou, Qingdao, Dalian, Zhengzhou, Shantou, Jinan, Kunming, Changchun, Foshan, Ürümqi, Changsha, Hefei, Taiyuan, Shijiazhuang, Guiyang, Guilin, Lhasa, Lijiang, Yangshuo, and Zhangjiajie.
About This Delivering Service Excellence Training Course in China
Delivering Service Excellence Course in China
Service excellence should be strived for by every business. The benefits of maintaining excellent service for customers is more than just customer satisfaction, their loyalty is also gained, as well as an improved public image. Delivering service excellence is a practice that is sure to keep a business at the peak of success.
Who Should Attend This Delivering Service Excellence Course in China Workshop
This Delivering Service Excellence Course in China workshop is ideal for anyone who would like to gain a strong grasp and improve their Delivering Service Excellence.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Delivering Service Excellence Training Program in China
The ideal group size for this Delivering Service Excellence course in China is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Delivering Service Excellence Skills Course in China
The duration of this Delivering Service Excellence Course in China workshop is 1 full day. Knowles Training Institute China will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Delivering Service Excellence Course in China Objectives
Below is the list of course objectives of our Delivering Service Excellence course in China
- Define Delivering Service Excellence
- List the Key Benefits of Delivering Service Excellence
- State When to Use Delivering Service Excellence
- Explain The Steps of Delivering Service Excellence
- Apply The Steps of Delivering Service Excellence in The Case Study
- Identify The Possible Pitfalls When Using Delivering Service Excellence & How to Overcome Them
Delivering Service Excellence Course in China Value Added Materials
Each participant will receive the following materials for the Delivering Service Excellence course in China
Delivering Service Excellence Course in China Learner’s Guide
Delivering Service Excellence Course in China Handouts
Delivering Service Excellence Course in China PPT Slides Used During Course
Delivering Service Excellence Course in China Certification
Each course participant will receive a certification of training completion
Course Fees for Delivering Service Excellence Course in China
There are 4 pricing options available for this Delivering Service Excellence training course in China. Course participants not in China may choose to sign up for our online Delivering Service Excellence training course in China.
- USD 679.97 For a 60-minute Lunch Talk Session.
- USD 289.97 For a Half Day Course Per Participant.
- USD 439.97 For a 1 Day Course Per Participant.
- USD 589.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Delivering Service Excellence Training Course in China Schedule
Contact us for the latest Delivering Service Excellence course in China schedules:
Email: contact@knowlesti.cn
Message:
Download Delivering Service Excellence Course in China Brochure
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Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
- We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
- Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
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Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Email: contact@knowlesti.cn
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Questions
Being more customer-oriented and ensuring Service Excellence gives a vital competitive advantage for private and public companies, allowing them to win clients in an extremely competitive industry today.
Service is the degree to which the business meets the customer's needs and expectations, whereas excellent service is when the business surpasses the customer's experience expectation and when customers feel that they have received that little unexpected extra in the shape of extra effort.
7 Tips for Delivering Customer Service Excellence
Can the company or organisation deliver excellence to the customers
Think Ahead.
Focus on the Customer.
Always Under Promise and Over Deliver.
Learn from the Competitors.
The Customer Is (Almost) Always Right.
Keep On Communicating.
Listen and Take Action.
In the context of private banking, most people would assume that service excellence describes a situation whereby wealth managers are required to fully comprehend the client's investment needs and expectations and provide excellent advice while implementing the steps required to met quality standards.
Excellence means to be the best. Achieving excellence is difficult. It is a quality that people appreciate because it is difficult to find. It is the quality of shining, of being truly the best at something.
The Customer Service Excellence Standard quality mark endeavours to make a substantial difference to customer's service experience by encouraging companies to concentrate on their individual needs and preferences.
Here Are The 7 Keys of Excellence
Integrity – Connect behaviour with values.
Failure Leads To Success –Learn from mistakes.
Commitment – Make dreams happen.
Ownership – Take responsibility for actions.
Flexibility – Be enthusiastic about doing things creatively.
Balance – Live the best life.
Speak With a Well Intention– Honestly and Graciously
Synonyms of the word "Excellence" include superiority, goodness, perfection, purity, worth, pre-eminence, greatness. A definition of excellence is the state of being outstanding; state of having good qualities in a prominent degree; elevated merit; supremacy in virtue.
Here are 6 Easy Tips To Achieve Excellence:
Have a Powerful Desire for Excellence - and having Passion is the first step.
Believe in oneself.
Learn from Role Models
Work Hard.
Never Give Up.
Make Firm Blueprints. Every long term goal made has to be supported by a good plan.
Here are 6 Examples of Companies that practice excellent customer service:
Tesla - Meet customers where they are located.
Adobe - Respond to customer service complaints before they happen.
JetBlue - Thanks frequent customers with small gestures.
Coca-Cola - Get involved in social causes.
Zappos - Personally reply to every email.
Trader Joe's - Help those in time of need.
Customer service is critical to a business because it retains customers and derives more value from them. By implementing top-notch customer service, businesses recover customer acquisition expenses and develop a loyal following that refers to customers, serves as case studies, and provides testimonials and reviews.
Here are eight ways on how to provide excellent customer service:
Be friendly. The most important rule in providing excellent customer service is to be friendly.
Respond promptly.
Say, thank you.
Get to know the customers.
Ask for feedback.
Use the previous feedback by customers.
Know the product or service.
Listen to the customers.
It means to show the client or customer her importance to the company and the business by communicating in a friendly, helpful and positive way. Good customer service means to meet customer's expectations, while excellent customer service means to exceed them.
The key to excellent customer service is building strong relationships with customers. Customers will have a great impression by saying "thank you" to them and maintaining a positive, helpful and friendly environment. A happy customer will come back regularly and is expected to spend more.
Here are some of the qualities that thought leaders and seasoned professionals from the customer service industry deem necessary in order to succeed.
Customer Empathy / Compassion.
Patience.
Flexibility.
Enthusiasm.
Communication skills.
Charisma.
Company knowledge.
Stress Management.
Here are six examples of excellent customer service practices
JetBlue - Consistently with small gestures thank regular customers.
Trader Joe's - To always help those who are unfortunate.
Tesla - Meet customers where they are located.
Coca-Cola - Get involved in social causes.
Adobe - Address customers' difficulties and concerns before they complain.
Zappos - Personally reply to every email.
Here are eight of the Most Valuable Customer Service Skills required:
Respect - Treat others the way one would like to be treated.
Patience. Customers with problems tend to talk a long time, so this virtue is vital for excellent customer service
Concern.
Attentiveness.
Empathy.
Flexibility.
Communication Skills.
Self-Control.
Here are essential customer service skills to take note of:
Patience.
Positive attitude.
Positive language.
Listening skills.
Empathy - Knowing the customer and the problem is vital for anyone in the frontline role.
Clear communication skills.
Product knowledge.
Problem-solving skills.
