This Customer Telephone Techniques Training Course in China
is also available in Chongqing, Shanghai, Beijing, Chengdu, Guangzhou/Canton, Shenzhen, Tianjin, Wuhan, Suzhou, Linyi.
About This Customer Telephone Techniques Training Course in China
Customer Telephone Techniques Course in China
Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.
Who Should Attend This Customer Telephone Techniques Workshop in China
This Customer Telephone Techniques Course in China workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Telephone Techniques.
All Staff Within An Organisation
Group Size For This Customer Telephone Techniques Training Program in China
The ideal group size for this Customer Telephone Techniques course in China is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Customer Telephone Techniques Skills Course in China
The duration of this Customer Telephone Techniques Course in China workshop is 1 full day. Knowles Training Institute China will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Customer Telephone Techniques Course in China Objectives
Below is the list of course objectives of our Customer Telephone Techniques course in China
- Produce Great Customer Service to Customers.
- Recognize & Improve Telephone Etiquette & Manners.
- Customer-focused Communication & Listening Skills.
- Display a Confident & Professional Image over the Phone.
- Importance of Tonality Over the Phone.
- Essential Telephone Etiquette & Manners.
- Manage Stressful & Difficult Situations over the Telephone.
- Moments of Truths – Interactions with Customer.
- Overcome Common Mistakes in handling Phone Calls.
- Emotional Intelligence and Customer Service.
- Managing High Work Volume & & Managing Calls During Peak Hours.
- Scenario Planning for Difficult Customer Service Situations.
Customer Telephone Techniques Course in China Value Added Materials
Each participant will receive the following materials for the Customer Telephone Techniques course in China
Customer Telephone Techniques Course in China Learner’s Guide
Customer Telephone Techniques Course in China Handouts
Customer Telephone Techniques Course in China PPT Slides Used During Course
Customer Telephone Techniques Course in China Certification
Each course participant will receive a certification of training completion
Course Fees for Customer Telephone Techniques Course in China
There are 3 pricing options available for this Customer China may choose to sign up for our online Customer Telephone Techniques training course in China.
- ¥2,008.00 For a Half Day Course Per Participant.
- ¥3,038.00 For a 1 Day Course Per Participant.
- ¥4,067.00 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Customer Telephone Techniques Training Course in China Schedule
Contact us for the latest Customer Telephone Techniques course in China schedules:
Download Customer Telephone Techniques Course in China Brochure
Request for this Customer Telephone Techniques course in China brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
- We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
- Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
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