Handling Difficult Customers Course in China

About This Handling Difficult Customers Training Course in China

Handling Difficult Customers Course in China

Wouldn’t the world be a great if every customer was a pleasure to deal with? We all know that seldom happens. So what is the best way to handle demanding customers? Through this course, training participants will learn stress management skills, how to build rapport, and recognising specific body language.

By employing our Handling a Difficult Customer course, training participants will see an increase in customer service, productivity, and a reduction in unhappy customers. Training participants will be provided with a powerful skill set including in-person and over the phone techniques, addressing complaints, and producing return business.

Who Should Attend This Handling Difficult Customers Course in China Workshop

This Handling Difficult Customers Course in China workshop is ideal for anyone who would like to gain a strong grasp and improve their Handling Difficult Customers.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Handling Difficult Customers Training Program in China

The ideal group size for this Handling Difficult Customers course in China is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Handling Difficult Customers Skills Course in China

The duration of this Handling Difficult Customers Course in China workshop is 2 full days. Knowles Training Institute China will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Handling Difficult Customers Course in China Benefits

Below is the list of course benefits of our Handling Difficult Customers

  • Learn to develop a positive mindset when handling difficult customers.
  • Learn tools and strategies to calm them down.
  • Learn techniques to empathise with customers.

Handling Difficult Customers Course in China Objectives

Below is the list of course objectives of our Handling Difficult Customers course in China

  • Develop a positive mindset
  • Manage internal and external stress
  • Exhibit abilities to listen actively and empathise
  • Develop a rapport with customers in person and over the phone
  • Learn the diverse challenges posed by customers
  • Promote strategies to adapt to challenging conditions

Course Content For This Handling Difficult Customers Training Course in China

Below is the list of course content of our Handling Difficult Customers training course in China

  • Overcoming Irritability
  • Be Grateful
  • Keep Your Body Healthy
  • Focus on Positive Thoughts
  • Invoke Inner Peace
  • Unhappiness with Your Job
  • Feeling Underappreciated
  • Not Well-Rested
  • Case Study
  • Module Three: Review Questions
  • Office Furniture Not Ergonomically Sound
  • High Noise Volume in the Office
  • Rift with Co-Workers
  • Demanding Supervisor
  • What is Transactional Analysis?
  • They Have Truly Had a Bad Experience and Want to Vent
  • They Have Truly Had a Bad Experience and Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They Are Generally Unhappy
  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Customer
  • Listen to the Customer’s Complaint
  • Build Rapport
  • Responding with Positive Words and Body Language
  • Besides Words, What to Look For?
  • Who are Angry
  • Who Are Rude
  • With Different Cultural Values
  • Who Cannot Be Satisfied
  • Angry Customer
  • Rude Customer
  • Culturally Diverse Customer
  • Impossible to Please Customer
  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Handwritten or Typed Letter

Handling Difficult Customers Course in China Value Added Materials

Each participant will receive the following materials for the Handling Difficult Customers course in China

Handling Difficult Customers Course in China Learner’s Guide

Handling Difficult Customers Course in China Handouts

Handling Difficult Customers Course in China PPT Slides Used During Course

Handling Difficult Customers Course in China Certification

Each course participant will receive a certification of training completion

Handling Difficult Customers Course in China Fees

There are 3 pricing options available for this Handling Difficult Customers training course in China. Course participants not in China may choose to sign up for our online Handling Difficult Customers training course in China.

Upcoming Handling Difficult Customers Training Course in China Schedule

Contact us for the latest Handling Difficult Customers course in China schedules:

Email: [email protected]

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

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