Dealing With Hostile And Abusive Customers Course in China

About This Dealing With Hostile And Abusive Customers Training Course in China

Dealing With Hostile And Abusive Customers Course in China

Anywhere in sales, there are always chances of facing customers that border on harmful. When this happens, the best course of action is to call security immediately. But what should you do when security takes too long or it’s not around? Salespeople should be armed with protocols on how to handle such dangerous circumstances.

Who Should Attend This Dealing With Hostile And Abusive Customers Course in China Workshop

This Dealing With Hostile And Abusive Customers Course in China workshop is ideal for anyone who would like to gain a strong grasp and improve their Dealing With Hostile And Abusive Customers.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Dealing With Hostile And Abusive Customers Training Program in China

The ideal group size for this Dealing With Hostile And Abusive Customers course in China is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Dealing With Hostile And Abusive Customers Skills Course in China

The duration of this Dealing With Hostile And Abusive Customers Course in China workshop is 2 full days. Knowles Training Institute China will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Dealing With Hostile And Abusive Customers Course in China Objectives

Below is the list of course objectives of our Dealing With Hostile And Abusive Customers course in China

  • Establishing and implementing the customer feedback or complaint process
  • Understanding customer responses and behavioural patterns.
  • Who are the demanding customers and what makes them difficult?
  • Effects of unhappy customers.
  • How not to take customers’ wrath and negative emotions personally?
  • Managing angry customers and their emotions.
  • Ways to connect and empathise with customers.
  • Methods of defusing anger and the tense situation.
  • Listening and responding skills in managing anger.
  • Recognising the nature of customer complaints and customers’ needs.
  • Recognise their needs, problems and how to solve them.
  • Why are customers angry and what are they unhappy about?
  • Applying positive communication and “customer-benefit” statements.
  • Handling complaints skillfully using structured approaches
  • Learn effective communication and problem-solving skills.
  • Recognise customer needs and knows what causes people to be difficult and understand if customers are actually difficult.
  • Maintain your own negative feelings when dealing with difficult customers.
  • Implement effective strategies to manage difficult customer-situations.

Dealing With Hostile And Abusive Customers Course in China Value Added Materials

Each participant will receive the following materials for the Dealing With Hostile And Abusive Customers course in China

Dealing With Hostile And Abusive Customers in China Learner’s Guide

Dealing With Hostile And Abusive Customers Course in China Handouts

Dealing With Hostile And Abusive Customers Course in China PPT Slides Used During Course

Dealing With Hostile And Abusive Customers Course in China Certification

Each course participant will receive a certification of training completion

Dealing With Hostile And Abusive Customers Course in China Fees

There are 3 pricing options available for this Dealing With Hostile And Abusive Customers training course in China. Course participants not in China may choose to sign up for our online Dealing With Hostile And Abusive Customers training course in China.

Upcoming Dealing With Hostile And Abusive Customers Training Course in China Schedule

Contact us for the latest Dealing With Hostile And Abusive Customers course in China schedules:

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

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